MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.

  2. You cannot transfer this agreement to anyone else

DIRECT DEBIT FEES AND CHARGES

  1. The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online.

  2. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.

  3. You agree to advise us immediately of any change to the Members Details provided.

  4. A monthly charge is applied if you freeze your membership. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze only applies to monthly memberships and will start from your payment date. Please be aware this must be actioned at least 3 working days prior to your payment date.

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by giving us a 30 days notice by email. Your membership will end exactly 30 days from the date on the email received

  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

PAID IN FULL MEMBERSHIP​

  1. You cannot freeze your membership on fixed term annual membership.

QR CODE ABUSE POLICY

  1. Your QR code/ Access Device (defined below) can only be used by you: Your QR code/Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your QR code / Access Device secure and confidential at all times. The QR code / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing).

  2. Use of QR codes is monitored: In the interests of the safety and security of all our members, use of QR codes and access is monitored and individuals using QR codes / Access Devices may be asked to provide proof of identification.

  3. What we will do if we think your QR code / Access Device has been misused: Should we believe that your QR code / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your QR code / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below.

  4. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your QR code was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly).  The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your QR code was used by that individual/those individuals; and/or (b) in the event of serious misuse of your QR code, for example, your QR code has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given.

  5. Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your QR code / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct.
    Access Device: the device, key-fob, or any other relevant security hardware device with built-in authentication equipment, issued or otherwise provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one device can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately.

DAILY MEMBERSHIP TERMS & CONDITIONS
PRINCIPAL TERMS

  1. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.

  2. Your membership will be activated on the date you specified, running till midnight of the specified date.

  3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.

  4. You cannot transfer this daily membership to anyone else nor transfer to another date.

  5. Day passes are non-refundable.

FEES AND CHARGES

  1. You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. If you cancel during this period, you will receive a full refund. After this period the daily membership fee is not refundable.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

  1. Members must be 16 or older.

  2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.

  3. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

  4. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

  5. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

  6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

  7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with The Gym Lounge.

  8. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

  9. This agreement is governed by English Law.

  10. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.

  11. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

INFORMATION ABOUT US​

  1. If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at info@thegymlounge.co.uk

  2. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to The Gym Lounge - info@thegymlounge.co.uk. We will confirm receipt of this by contacting you by email.

YOUR PERSONAL INFORMATION

PROMOTION TERMS

  1. The Gym Lounge reserves the right to end any promotion without warning at any time.

  2. Zero Joining Fee offers exclude pre-opening offer gyms.

DAY PASSES

  1. Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning.

  2. Free passes have no resale value, and cannot be exchanged for cash or any other product or service.

  3. Free passes should be booked to start before the advertised expiry date. Any passes set for redemption after this date may be cancelled without warning.

  4. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.

  5. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.

  6. You cannot transfer this daily membership to anyone else nor transfer to another date.

  7. Day passes are non-refundable.

£0 joining fee terms & conditions (CRM Only)

  1. Offer can be used with Direct Debit monthly membership product only.

  2. Offer valid until 23:59 31st December 2021 and must be claimed by this date.

  3. Offer must be claimed using the unique promotional code received by the member

  4. Offer cannot be transferred to another person.

  5. This offer cannot be converted into a cash prize.

  6. Offer cannot be used in conjunction with another offer.

  7. Offer cannot be exchanged for cash or any other product or service.

  8. The Gym Lounge withholds the right to amend or remove this offer at any time.

  9. Start date can only be delayed up to 7 days